03/18/2020 by Combined Energy Services 0 Comments
To our valued customers we want to take a minute to relay our commitment to the health and safety of our employees, customers and the communities that we serve. They remain our top priority as we continue to take necessary steps to address the Coronavirus 2019 (COVID-19) pandemic. We recognize that this is a rapidly evolving situation. Below are the steps we’re taking in the Combined Energy Services family to keep everyone safe and healthy:
- We continue to closely monitor the updates from the Centers for Disease Control (CDC), World Health Organization (WHO), state health departments and other experts. We have increased health and safety at every local office following best practices for preventative measures.
- Many of our customers interact with us remotely, limiting the exposure between our employees. Deliveries are made to tanks outside your home or business. We strongly encourage our customers to continue to interact remotely online or over the phone. Our customer service representatives will continue to be available over the phone. You can also perform many common tasks – scheduling a home heating oil delivery, paying a bill, reviewing past invoices through our online portal or mobile apps. Visit our website for details. We recommend that you call before coming to any of our locations. The situation may dictate that we close our storefronts without notice.
- We recommend that our employees follow the Center for Disease Control (CDC) guidelines for disease prevention. These include cleaning your hands often with soap & water for at least 20 seconds or using hand sanitizer when available. We ask that our employees forgo customary handshakes and to keep a safe distance between themselves and others. Social distancing practices call for avoiding any unnecessary physical contact. Let’s say hello with a smile and not a handshake.
Please notify your local office or our employees directly prior to any service call that requires a technician to enter your home or business if someone at the property is sick for any reason or has been exposed to the coronavirus. We are in an "essential service" industry. People rely on us to keep them warm & safe. It may require us to enter people’s homes to perform leak checks or to repair appliances. Many people are "self-quarantining" in their own homes just in-case they have been exposed as well as many vulnerable elderly that are doing so out of precaution from getting the virus.
Please know that we will work with you to mitigate the impact to everyone involved.
This is a taxing situation. As it evolves, we plan to continue to provide reliable services and exceptional customer service while protecting the health and safety of both our employees and customers. Thank you for being a valued customer and doing your part in helping our communities stay safe and healthy.
If you have questions about your service or products we offer, please email firstname.lastname@example.org Do not leave a service or product question in the comments.