Account Information

Payment Plans & Options

Payment Options: Customers have the right to a price quote in a format that allows for comparison shopping. CES charges for propane based on a per gallon basis. Metered service will be read in cubic feet and converted into gallons for comparison purposes. The price of propane, like any commodity, changes over time. This will affect the bill as the price fluctuates. CES pricing policies will determine how often the bill is adjusted to account for changes in cost of propane. For your convenience, we offer the following pricing options:

• Market Budget Plan: Payments for the year are divided into a fixed monthly payment based on projected usage over a number of months. The payment is adjusted as needed. The market price will fluctuate based on changes in the market.
  • Capped Budget Plan: We take the customers projected usage and charge a cap fee per gallon. The cap fee is worked into monthly budget payments to secure the fuel and have a “ceiling price” (price will not rise above that amount). If the market price decreases, you receive the lower price but will not pay more than the secured capped price. The cap fee is non-refundable.
  • Fixed Budget Plan: This plan is based on your projected usage and the customer is quoted at a fixed price. The customer is then locked into this fixed (locked) price. Regardless of market price during the Fixed Budget Plan, the price will remain fixed for the term of the budget. The quote is based off usage from October 1 to April 30th. There are no additional fees for this contract.
• Capped Price PreBuy: Customers cap the amount of gallons they would like to use in for the heating season in advance to secure a “ceiling price.” The cap fee must be paid in advance for the number of gallons being capped. There is a minimum 500 gallons associated with this pricing option. The cap fee is non-refundable.
  • Fixed Price PreBuy: Customer is able purchase a desirable amount of gallons for the heating season in advance at a fixed price. There is a minimum of 500 gallons associated with this pricing option. Other restrictions may apply.
  • The prebuy and gallons are only good from October 1 through April 30. The 500 gallons must be for this period, not for a full year. Any delivery before or after the prebuy is billed at the current regular rate.

Equipment Fees

Customers have the right to rent equipment from Combined Energy Services or use their own equipment. The following are equipment related fees customers should expect :

1. Tank Installation Fee associated with a new service.
2. Replacement Tank Fee associated with an existing service.
3. Rental Fee for tanks and regulators when using CES’ equipment.
4. Inspection Fee for tanks and regulators when customer owned equipment is used. The fee is applied prior to initial delivery and annually thereafter.
5. Service Fee for work performed on customer’s equipment.
6. Pressure Testing Fee (leak checking) testing the customer’s system under the following conditions:
   • Prior to establishment of service.
   • Interuption of service of any kind, i.e. tanks run-outs, connecting temporary tanks.
7. Annual Minimum: All company owned tanks require a minimum amount of gas to be purchased per year based on tank capacity as per agreement (contact the office for your minimum usage requirement.) Customers are required to use 150% of a tank’s capacity per year in order to avoid fee.
8. Annual Tank/Equipment Rental & Maintenance Fee – 200 lb tanks (47gal). This fee is $239.00 a year. If you buy your home heating oil from CES and are on auto delivery, the fee lower to $39.00 a year. This fee will be paid up front before a tank is set and a delivery is made. This is to help offset the cost and maintenance of the tank.
9. Weigh for Credit Fee: Occurs when customer terminates their services and wishes to receive credit for gas in tank. CES weighs the tank for credit.

Service Fees

Fees for service work as based on the specifics of the particular job being performed. Therefore, all prices are estimated and determined on a case by case basis. When estimates cannot be provided, all work will be furnished on a time and material basis at our current prevailing rate. Contact the office to get the minimum hourly rate.

Other Charges That May Occur:  

• Bleed Furnace and Start-up fees
• Collection Fee
• Finance Charges and Late Fees
• Fuel Surcharges (per delivery/service)
• Labor Fees for Service Work (during working hours, after hours & holiday rates vary)
• Light Pilot Fee

Change of Supplier / Discontinuance of Propane Service

Customers have the right to change suppliers if they are dissatisfied with the price or services offered. The following conditions apply to a discontinuance of service:

1. CES will remove their container within 30 days of written notification to discontinue service from the customer.
2. CES will notify the customer of the removal date which is approximately 2 days prior to removal.
3. CES will charge for the removal of the container and for any restocking charges that may apply should the tank need to be evacuated of remaining propane.
4. CES will credit the customer for any gas remaining in the tank within seven days from the time of the equipment removal. A Weigh for Credit Fee will be incurred. 
5. NJ Customers: At one or two family residential properties the new marketers may disconnect and move containers owned by others: however, the new marketer may not fill a container owned by another marketer. At other properties, the new marketers cannot remove, connect, disconnect, fill, or refill any propane container without written permission from the owner of the container.

Disconnection of Service – Non Payment: Customers have the right to be notified seven days prior to the disconnection of service for nonpayment.

Energy Assistance Programs: The following agency has programs available to assist low-income households with their energy bills. For more information, please contact directly: Low-income Home Energy Assistance Program (LIHEAP) or call 1 (800) 510-3102.