Understanding Your Bill

 Information on pricing, discounts & fees

There is a lot of information on your invoice from Combined Energy Services. We’d like to explain what it all means.

• Customer Number: This is your account number. Keep this number handy. It makes looking up your information easier.
• Payment Terms: Credit card, Cash on delivery (COD), Money in office, 10-day pay are just a few of the options.
• Invoice Due: This is the day that your statement is due without penalties or fees.
• Total if Paid in Full by: If eligible, this is a discount if you pay within 10 days.
• Account Balance Due: This is the total amount due on your account, including any past due amounts or fees. It may also include any service work that’s been completed.
• Fuel Surcharge: This fee is charged to cover fluctuating costs of fuel. In many companies, this fee varies as a percentage rate and is added to a shipper’s freight bill to cover the cost of operations.
• Regulatory Compliance Charge: RCC is also referred to as a hazmat fee. This fixed rate fee helps offset a portion of the costs incurred to comply with federal, state and local government regulations, including but not limited to, hazardous materials, homeland security, emergency preparedness and workplace safety.
• Gallons delivered, price per gallon, who made the delivery, the date of delivery and the start & ending meter reading. This information is used to calculate the amount due for your delivery.
• Message block: Information regarding your bill or delivery, can at times, appear in this area.

Important Parts of the Credit Application

Being as complete as possible on the credit application results in the quickest results. CES not only looks at your credit score but also your payment history in making our detemination to extend credit.

If you are not approved for an extension of credit, you still have several options for payment. You can keep a credit card on file or pay cash on delivery / advanced payment. We highly recommend our budget billing program. This program, which typically begins in May, spreads your heating bills over 12 months. Combine the budget program with automatic delivery, and you shouldn’t have to worry about your home heating fuel at all.

For more information on your bill, you can visit the terms and definitions page.