Combined Energy Services

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TERMS OF SERVICE AND COMPANY POLICIES

Customers have the right to know that the firm delivering propane or providing propane service is qualified. All installations are completed in accordance with NFPA54 and NFPA58 and all state and local codes.  By signing the front of our New Customer Information Form you agree you have reviewed all the information on it and that it is accurate.  You also agree to the Terms of Service and Company Policies as well as all updates posted on this website.

Terms of Service:

Customers have the right to know about any special conditions of service that would be applied to their account by their supplier.  Combined Energy Services (CES) will provide service subject to the following conditions:

  1. Credit application is required. 
     
  2. CES reserves the right to require payment at time of delivery (cash on delivery - COD) for customers whose credit is questionable.  COD customers are able to submit payment via: Cash, Certified Check, Approved Personal Check, Debit Card or Credit Card.
     
  3. Payments (other than COD or Advanced Payment Deliveries) are required within 10 days of delivery. Late payments are subject to a late fee of 1.5% monthly or 18% per annum.  For propane service work - payment is subject to the conditions of the service contract.
     
  4. The following are CES acceptable delivery methods:

    Automatic Delivery - Deliveries are made on a period schedule or a degree day based system. Automatic Delivery is a free service offered to all credit approved customers.  The service is merely intended to assist customers from running out of fuel.  Being on automatic delivery is not a guarantee of never running out of fuel.  There are many variables, such as increased fuel consumption, issues in unattended homes and inclement weather, which make such guarantees impossible.

    Customer Requested Delivery - (will call deliveries) The customer calls for deliveries. CES must be notified 5-7 working days before the desired delivery date. If you run out before we are in your area there are delivery fees that will apply. Delivery fees after hours and on weekends are more than during working hours. There is a minimum delivery of 150 gallons or fill tank for those less than 150 gal capacity. Deliveries requested other than automatic "keep full" are subject to a $50 delivery fee. We encourage all customers to go on automatic/keep full deliveries and to use our convenient 12-month BUDGET PAYMENT PLAN which will spread your bills out evenly. If a customer runs out of gas the system must be pressure tested (leak checked) prior to resuming service. This action is classified as a billable service call and will be charged our prevailing hourly rate during normal business hours and an overtime rate after normal business hours.

     
  5. In order to service your account and/or collect any amounts owed, you agree that CES may call any telephone number associated with your account, including mobile telephone numbers, which could result in additional mobile charges.  It is understood and agreed that we may also contact by sending text messages, emails or other forms of electronic means using any email address or contact information associated with the account. Additional methods of contact may include, but not limited to, pre-recorded/artificial voice messages and/or the use of automated dialing devices.

Pricing Structure:

Customers have the right to a written or verbal price quote upon request. Combined Energy Services bases its price of propane on the following factors:

  1. Estimated Annual Usage (lower rates apply for larger users).
     
  2. Deliveries (higher rates apply to evenings, weekends and holidays). In addition, it's agreed upon and understood that once a truck is in route or a technician is traveling into work to respond to a call it will be considered an Evening Delivery and be charged the After-Hours Delivery Fee.

Payment Options:

Customers have the right to a price quote in a format that allows for comparison shopping.  CES charges for propane based on a per gallon basis. Metered service will be read in cubic feet and converted into gallons for comparison purposes.  The price of propane, like any commodity, changes over time.  This will affect the bill as the price fluctuates.  CES pricing policies will determine how often the bill is adjusted to account for changes in cost of propane.  For your convenience, we offer the following pricing options:

  • Market Budget Plan: Payments for the year are divided into a fixed monthly payment based on projected usage over a number of months.  The payment is adjusted as needed.  The market price will fluctuate based on changes in the market.
     
  • Capped Budget Plan: We take the customers projected usage and charge a cap fee per gallon.  The cap fee is worked into monthly budget payments to secure the fuel and have a "ceiling price" (price will not rise above that amount). If the market price decreases, you receive the lower price but will not pay more than the secured capped price. The cap fee is non-refundable.
     
  • Fixed Budget Plan: This plan is based on your projected usage and the customer is quoted at a fixed price. The customer is then locked into this fixed (locked) price.  Regardless of market price during the Fixed Budget Plan, the price will remain fixed for the term of the budget. The quote is based off usage from October 1 to April 30th. There are no additional fees for this contract.
     
  • Capped Price PreBuy: Customers cap the amount of gallons they would like to use in for the heating season in advance to secure a "ceiling price." The cap fee must be paid in advance for the number of gallons being capped. There is a minimum 500 gallons associated with this pricing option. The cap fee is non-refundable. 
     
  • Fixed Price PreBuy: Customer is able purchase a desirable amount of gallons for the heating season in advance at a fixed price.  There is a minimum of 500 gallons associated with this pricing option.  Other restrictions may apply. 
     
  • Pipeline Pricing: This pricing option is based on an amount above the wholesale price and is attached to a specific pipeline.  As the price of that specific pipeline fluctuates, the price for the customer will also fluctuate. This pricing is recommended for high volume users.

Equipment Fees:

Customers have the right to rent equipment from Combined Energy Services or use their own equipment.  The following are equipment related fees customers should expect :

  1. Tank Installation Fee associated with a new service.
     
  2. Replacement Tank Fee associated with an existing service.
     
  3. Rental Fee for tanks and regulators when using CES' equipment.
     
  4. Inspection Fee for tanks and regulators when customer owned equipment is used. The fee is applied prior to initial delivery and annually thereafter.
     
  5. Service Fee for work performed on customer's equipment.
     
  6. Pressure Testing Fee (leak checking) testing the customer's system under the following conditions:
    1. Prior to establishment of service.
    2. Interuption of service of any kind, i.e. tanks run-outs, connecting temporary tanks.
       
  7. Annual Minimum: All company owned tanks require a minimum amount of gas to be purchased per year based on tank capacity as per agreement (contact the office for your minimum usage requirement.)
     
  8. Weight for Credit Fee: Occurs when customer terminates their services and wishes to receive credit for gas in tank.  CES weighs the tank for credit.

Service Fees:

Fees for service work as based on the specifics of the particular job being performed.  Therefore, all prices are estimated and determined on a case by case basis.  When estimates cannot be provided, all work will be furnished on a time and material basis at our current prevailing rate.  Contact the office to get the minimum hourly rate.

Propane Heating Service Contract

Fuel Oil / Kerosene Heating Service Contract 

Other Charges That May Occur*:

*The list of other charges that may pertain to your account are including but not limited to:

  • Bleed Furnace and Start-up fees
  • Collection Fee
  • Finance Charges and Late Fees
  • Enrollment Fees
  • Fuel Surcharges (per delivery/service)
  • Labor Fees for Service Work (during working hours, after hours & holiday rates vary)
  • Light Pilot Fee
  • Meter Minimum Usage Fee
  • Minimum Usage Fees (vary upon tank size. most thanks sizes have 2 tiers)
  • Pressure Test Fee
  • Weigh for Credit Fee
  • Non-fill Fee (if you choose to not fill a tank to capacity and we make an insufficient delivery)
  • Protesting Check Fees
  • Regulatory Compliance Charge (per delivery/service)
  • Returned Check/ACH Fee
  • Special Delivery Fee (during working hours, after hours & holiday rates vary)
  • Tank/Meter Connection Fee
  • Tank/Meter Unlock Fee
  • Fee to have a Technician sent for payment
  • UGT (underground tank) Rental/Lease Fee

Change of Supplier / Discontinuance of Propane Service:

Customers have the right to change suppliers if they are dissatisfied with the price or services offered.  The following conditions apply to a discontinuance of service:

  1. CES will remove their container within 30 days of written notification to discontinue service from the customer.
     
  2. CES will notify the customer of the removal date which is approximately 2 days prior to removal.
     
  3. CES will charge for the removal of the container and for any restocking charges that may apply should the tank need to be evacuated of remaining propane.
     
  4. CES will credit the customer for any gas remaining in the tank within seven days from the time of the equipment removal.  A Weigh for Credit Fee will be incurred.  (Customer is permitted to be present when the remaining volume is removed).
     
  5. NJ Customers: At one or two family residential properties the new marketers may disconnect and move containers owned by others: however, the new marketer may not fill a container owned by another marketer.  At other properties, the new marketers cannot remove, connect, disconnect, fill, or refill any propane container without written permission from the owner of the container.  

Disconnection of Service - Non Payment:

Customers have the right to be notified seven days prior to the disconnection of service for nonpayment. 


Energy Assistance Programs:

The following agency has programs available to assist low-income households with their energy bills. For more information, please contact directly: Low-income Home Energy Assistance Program (LIHEAP) or call 1(800)510-3102.

 

Safety Recommendations:

  • When handled properly, LP-Gas is a safe and efficient fuel source.
     
  • Ask your marketer what procedures they have in place to ensure safety and integrity of the system which serves you.  One such safety program is the GAS Check Program, a voluntary program developed by the National Propane Gas Association,  Information on this program is available from your marketer, on the NPGA website or call (202) 466-7200.
     
  • Follow all manufacturers' instructions for the proper use and care for your LP-Gas appliances.
     
  • NEVER attempt to repair or alter a LP-Gas appliance.  Contact your marketer or a licensed service representative for assistance.
     
  • Keep areas around LP-Gas appliances clean and clear of combustibles.
     
  • You, as the customer, are required to maintain clear access to your LP-Gas container at all times.
     
  • An odorant has been added to your LP-Gas so you can detect if your system develops a leak.
     
  • Learn what LP-Gas smells like. Your marketer has scratch-and-sniff pamphlets to help your family recognize its distinctive odor.
     
  • Learn how to turn off your gas supply.  Some gas valves require the use of a wrench to operate them.  Ask your marketer for assistance if you do not know how to turn off your gas supply.
     
  • Check National Propane Gas Association, visit our safety page, or contact us for additional safety information.
     
  • Ask your marketer whether all installations and services provided are in conformance with the Department of Community Affair's regulations.
     
  • If you find an underground container dome, or any other LP-Gas container completely submerged in water, turn off the container supply value and contact us.
     
  • Keep underground container domes clear when it snows in case a delivery is needed.
     
  • Notify your marketer prior to installation of air conditioning or making any modifications to your home that are within ten feet of the container.

If You Smell Gas:

  1. Exit the building, without using the telephone or cell phone, operating any electrical switches, lighting any matches or smoking materials.
     
  2. If possible, turn off the gas at the container or meter valve.
     
  3. Call 911 from a neighbor's home.
     
  4. DO NOT re-enter the building until emergency responder tell you it is safe to do so.  Your marketer is required to respond in case of an emergency.
**All Tracpipe installations require bonding by the customer’s electrician**

Terms And Definitions Commonly Used In CES Literature:

ACH (Automated Clearing House) A nationwide electronic funds transfer network which enables participating financial institutions to distribute electronic credit and debit entries to bank accounts and to settle such entries.
  • We use ACH to draft funds from customer accounts to apply to their balances.
  • Funds are automatically transferred from customers bank account to be applied to the balance on the 10th of every month.
  • ACH is not EFT (Electronic Funds Transfer). There is a 5-7 day clearance period when funds are withdrawn from customers account using the ACH system.
  • Customer saves an additional $/05/gallon when using ACH payment option.
  • Click Here For The ACH Form
Advanced Pay

Money required on account in order to cover the fuel storage capacity of customers tank.

  • Advanced pay does not cover fees incurred on delivery or service invoices.
Cap Fee

Insurance ("Put-Option") that is paid to the New York Mercantile Exchange (NYMEX) to secure customers quoted fuel cap price and insure customer will never pay more than the Cap Price they were quoted.

Cap Price

Maximum price CES will charge per gallon of product when the customer pre-buy's the fuel requirements.

  • Fluctuates depending upon date of contract signing and availability.
Degree Day

Measurement of how hot or cold it has been over a 24 hour period (average daily temperature) in comparison to an average temperature of 65 degree Fahreneheit.

  • EXAMPLE: Outside temperatures range from a low of 53 degree F to a high of 74 degree F. for an average temperature of 64 degree F. which differs from the average of 1 degree. In other words: 1 Degree Day.
     
  • EXAMPLE: Overnight low of 28 degree F. and a daytime high of 43 degree F. for an average of 36 degree F. which differs from 65 degree by 29 degree. In order words: 29 Degree Day.
     
  • Degree Days are cumulative: From September 1st to May 21st (National Weather Service)
     
Enrollment Fee

A fee that is charged to handle processing, upkeep and maintenance of pre-buy accounts.

4% of Pre-Buy subtotal = (Price per gallon x Quantity Purchased + Price Cap Fee x Quantity Purchased)

E-Z Chair Plan

Budget plan that allow the customer to evenly spread out the payments of annual usage over an eleven month period plus a one-time cap fee.

  • Budget plans are adjusted according to the customers fuel usage and current market prices.
    • PLAN A: Capped Price (See Cap Price); Steady to decreasing customer cost
    • PLAN B: Market Price (See Market Price); Dynamic Consumer Cost (Increases and/or Decreases may be observed).
  • Contact any one of our offices and speak to one of our representatives to receive the current Cap Price.
Fuel

Material used to produce heat or power by burning. Any various compressed vapor or volatile combustible liquids that are used to heat water, structural temperature regulation or in the cooking of food or other various uses.

  • Includes Propane (LP), Fuel Oil, Kerosene, Biodiesel
Fuel Usage Estimation

CES uses a combination of K-Factor, Degree Days as well as comparison to average trends in comparison to individual consumer's usage over a given time period.

  • Based on proven industry accepted methods, however, there is always a possibility of over/underestimating usage.
K-Factor

Number that shows how fast a customer uses fuel

LP

Liquefied Petroleum; Propane

Market Price

Current per diem price that customers are charged per gallon depending upon usage.

  • Contact any of our office to speak with a representative to receive the current market price.


                Price Usage

Minimum Gallon Purchase

There is a 500 gallon minimum purchase in order to participate in the Pre-Buy (Capped Price Pre-Buy)

Non-Budget Account

An account that is not covered under one of the E-Z Chair Plans; no monthly installment payments.

Non-Fill Fee

Fee that is charged on emergency deliveries where a less than maximum delivery is made (i.e. filling the tank). As of February 2010, all tanks are over 100 gallons.

Overage

Any gallons of fuel (LP or Fuel Oil) that is used above the customers allotted pre-buy amount for a given contract period.

  • At the point which the customer uses more gallons of fuel than pre-purchased, the customer will be charged the most current Market Price for all quantities of fuel.
Per Diem

By the day, day-to-day

SEC Code

Refers to the 3 digit code that is generally found on the right-hand side of the signature strip on MasterCard and Visa credit and debit cards.

Also known as the CVV / Security Code / 3 Digit Verification Code.

          CCV

Service Contracts

CES has Service Contracts for Propane Heating Service and Fuel Oil / Kerosene Heating Service.  Please refer to the service contracts below:

Propane Heating Service Contract

Fuel Oil / Kerosene Service Contract

Pressure Test

A required diagnostic test performed by our technicians on every new LP (propane) installation or existing gas supply piping.

  • The test assesses the integrity of the piping system to assure no leaks and maximize safety.
  • Technicians supply the gas line with pressurized air and measure the drop in pressure over a set time.

Pressure Test Fee

$15 plus applicable county sales tax rate

Regulator

A device that is used to control the flow of gas and lower the pressure of the tank to the appliance(s) in the gas system.

  • The regulator not only acts as a control regarding the flow and distribution of propane but also as a safety barrier between the high pressure of the tank and the end use appliance(s).

Weigh for Credit Fee

A variable fee is charged when customers terminate their service and wish to receive credit for gas in tank.  This fee is to weigh the tank for credit.  

  • No fee will be charged in the case the credit for the tank's remaining contents are declined by the customer.